A geography teacher raised concerns after fearing for her life when airlines continued to serve nuts to passengers despite being informed about her severe nut allergy. Amy Pearson, 25, was travelling from Heathrow Airport to visit her sister in Kuala Lumpur when the incident occurred. Despite informing the airlines about her allergy, Amy claims that both Qatar Airways and Malaysia Airlines refused to stop selling nuts on board, leaving her with only a plate of fruit to eat during the 14-hour journey.
The airlines allegedly even handed out complimentary peanuts to other passengers around her, causing Amy distress and feeling discriminated against. Amy, who carries an epi-pen for her anaphylactic nut allergy, expressed her frustration at the lack of accommodation by the airlines and the disregard for her safety during the flights.
Upon returning to her teaching job in England, Amy sought to raise awareness of her experience to ensure the safety of other travellers with airborne allergies. Despite trying to reach out to the airlines directly to file a complaint, she received only automated responses. Amy emphasised the need for airlines to recognise and cater to passengers with allergies to provide a safe and inclusive travel experience for all.
Qatar Airways and Malaysia Airlines, both Oneworld member airlines, defended their policies on allergies, stating that passengers are responsible for carrying necessary medication and may need to sign liability waivers before flying. Malaysia Airlines highlighted its inability to guarantee a nut-free environment and advised passengers with allergies to familiarise themselves with the airline’s policies before booking flights.
Amy’s ordeal serves as a reminder of the challenges faced by individuals with allergies while travelling. By sharing her story, she hopes to prevent others from experiencing similar difficulties and underscore the importance of accommodating passengers with allergies for a safe and enjoyable travel experience.