A new Class 197 train operated by Transport for Wales has caused a stir as it leaked on passengers during heavy rain, leading to an apology from the company. The Welsh Government has invested £800 million in this new fleet of trains constructed by CAF in Newport. These trains were introduced last year to enhance the speed and comfort of journeys across Wales and Borders.
The incident occurred on a Shrewsbury to Holyhead service on Sunday, September 8, where passenger Craig Sheehan and his son experienced the leak. Craig reported the issue to TfW, prompting an apology from the company and an assurance that they would investigate the matter. Despite the leak, Craig noted that the train was on time and the journey was comfortable, except for the unexpected water dripping on them.
Transport for Wales is in the process of deploying 77 Class 197 trains, aiming to improve services on the Wales and Borders network. The manufacturer, CAF, has been approached for a statement regarding the incident. TfW assures customers that they are taking the matter seriously and will include it in their regular maintenance checks.
Passengers affected by the leak have received apologies from TfW, who are committed to ensuring the safety and comfort of all travellers on their services. As the investigation continues, passengers can expect improvements to prevent such incidents in the future.