Passengers at Bristol Airport faced long delays and chaotic scenes after a technical issue caused self-service kiosks to stop working and delayed baggage processing. The disruption led to staff manually checking in departing passengers, resulting in lengthy queues in the check-in area. Some travellers reported waiting up to 90 minutes for their luggage to arrive after landing, with frustrations running high as people described feeling like “zombies.”
Multiple airlines operating from the terminal were affected by the problem, prompting an investigation by the airport authorities. Passengers took to social media to express their grievances, with one person highlighting the lack of communication regarding the baggage delays, while others described the scene at baggage reclaim in the early hours as akin to being left in the dark.
In response to the situation, a spokesperson for Bristol Airport reassured passengers that the issue had been resolved. They explained that the self-service kiosks were back in operation after a temporary outage, and normal operations had resumed. The airport apologised to affected customers for any inconvenience caused by the technical malfunction.
Overall, the disruption at Bristol Airport highlighted the challenges faced by both passengers and airlines when technical issues disrupt travel plans. With the problem now resolved, the airport aims to ensure smoother operations for travellers as they navigate through check-in and baggage processes.