The Parkgate Hotel in Cardiff City Centre has been crowned the best in Wales at the prestigious AA Hospitality Awards 2024. The luxurious five-star hotel, which opened just three years ago, has gained popularity among celebrities and locals alike for its impeccable service and historical charm. The hotel, a combination of the grand former post office and the old county court, offers a unique blend of classic-meets-contemporary luxury in its chic bedrooms and exclusive suites.
Actor Scott Suter, who serves as the front of house at the Parkgate Hotel, shared his experience of working at the hotel. Scott, who previously worked at Sainsbury’s before joining the hotel on its second day in 2021, expressed his love for the place and its rich history, attracting guests from all walks of life. The hotel’s maintenance manager, Dean Winston, highlighted the efforts taken to preserve the authenticity of the building’s history, with several original features still intact.
General manager Damien Martin expressed his pride in the hotel’s recognition and commended the dedicated staff for their passion and commitment. With a diverse team selected for their strong personalities, the Parkgate Hotel offers a welcoming and inclusive atmosphere for guests. The hotel boasts 169 uniquely designed rooms, with prices ranging from £90 for a superior queen room to £420 for a luxurious tower suite inclusive of meals.
Guests at the Parkgate Hotel can expect a memorable experience, with facilities including a spa, a restaurant named the Sorting Room, and a museum area showcasing the building’s heritage. From welcoming WWE wrestlers to handling the hustle and bustle of Christmas and the Six Nations, the hotel’s team anticipates busy periods throughout the year. Staff, like head of housekeeping Deborah Collins and desk attendant Alicia Smith, take pride in delivering exceptional service and creating a personalised stay for each guest.
The Parkgate Hotel stands out not only for its luxury amenities but also for its commitment to providing a unique and unforgettable experience for visitors. As the best hotel in Wales, it continues to attract guests with its combination of elegance, glamour, and warm hospitality.