Passengers using London’s Euston railway station are being put “in danger” by “high levels of overcrowding”, a transport watchdog has warned. London TravelWatch expressed concerns about the station, stating that “last-minute announcements” prompt passengers to “rush to platforms”, with staff unable to cope with the sheer numbers. Network Rail, who owns the station, has faced criticism for converting the main departure board into an advertising screen, leading to safety risks from overcrowding.
Last year, the Office of Rail and Road (ORR) issued an improvement notice to Network Rail due to safety concerns at the station. While measures were implemented to manage passenger flow and overcrowding, issues persist. London TravelWatch emphasized that Euston’s passenger experience does not align with its significance as a rail gateway to major cities, especially during disruptions when overcrowding peaks, endangering passengers.
Network Rail’s CEO detailed steps taken to enhance safety at Euston, such as discouraging running and ensuring clear platforms before departures. Nonetheless, challenges persist, prompting the need for future major investments in Euston’s redevelopment. Plans for a larger concourse are pending more government funding, with uncertainties surrounding the extension of HS2 to Euston.
Despite efforts to improve safety and customer experience, concerns remain. The ORR continues to engage with Network Rail to address passenger discomfort during disruptions and high traffic periods. Questions surrounding Lord Hendy’s role as rail minister have surfaced, citing his past involvement as Network Rail chairman in addressing safety criticisms.
Euston’s inadequate capacity for passengers during disruptions highlights the pressing need for station modernization. Ensuring safety and customer satisfaction are paramount for Network Rail, but the challenges of overcrowding persist. Efforts to collaborate with operators and enhance current infrastructure reflect long-term commitments to passenger safety and experience.