Ryanair’s CEO Michael O’Leary has issued a warning about a significant change that could potentially leave some passengers grounded. The budget airline has announced that starting from May, all passengers will be required to check-in using its online app. Currently, customers are strongly advised to check-in online to avoid a €55 charge at the airport. However, Mr O’Leary has revealed plans to eliminate check-in desks within the next six months, which would mean passengers without smartphones may be unable to board Ryanair flights.
During a press conference in Dublin, Mr O’Leary explained, “We will get rid of ticket desks and then there’s no reason to charge people for airport check-in.” He emphasised the airline’s aim to transition all check-ins to the app by May 1, eliminating paper-based processes entirely. Despite his personal reservations, Mr O’Leary highlighted the benefits of reducing airport staff requirements and helping to keep airfare prices low through this change.
Currently, around 60% of passengers are using the Ryanair app, a figure expected to rise to 80% by the year’s end. By May next year, all customers will be mandated to utilise the app for bookings and check-ins. Mr O’Leary assured that measures are in place to assist passengers in case of a dead phone battery at the airport. Additionally, he disclosed plans to implement a two-drink limit both at airports and on board Ryanair flights, aiming to curb disruptive behaviour.
The move towards app-based check-ins signifies a significant shift in how passengers interact with Ryanair’s services. With the airline’s commitment to enhancing operational efficiency and maintaining cost-effective travel options, these changes reflect a broader trend towards digitalisation in the aviation industry. Passengers will need to adapt to these new requirements, ensuring they are prepared for a digital-first check-in process when flying with Ryanair in the near future.